Terms and Conditions

1. Acceptance of Terms

By accessing and using our website (www.signature-social.com) and services, you acknowledge and agree to these Terms and Conditions. If you do not agree to these terms, you must cease using our services immediately.

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2. Services Overview

The Signature Social provides digital marketing services, including but not limited to:

• Website Design and Development

• Digital Advertising Campaigns

• Social Media Management

• Email Marketing and Automations

• Funnel Building and Marketing Automation

• Brand and Logo Design

These services are governed by the terms herein and subject to change at the agency's discretion.

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3. Compliance with The Campaign Registry (TCR)

The Signature Social adheres to the 2024 guidelines and regulations set forth by The Campaign Registry (TCR), which governs the use of messaging campaigns to ensure transparency, consent, and responsible communication practices. Our commitment to compliance ensures that all messaging campaigns meet the highest standards for consumer protection.

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3.1 User Consent and Opt-In

The Signature Social requires explicit consent from all users before sending any marketing messages, including SMS and MMS. By opting in, users agree to receive messages and phone calls related to our services, promotions, and updates. Users consent to receive such communications by:

• Completing an online form on our website (www.signature-social.com).

• Opting in through a promotional landing page or form.

• Texting a designated keyword to The Signature Social's messaging service.

By opting in, users agree to receive marketing communications from The Signature Social in accordance with TCR regulations.

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3.2 Opt-Out Mechanism

Users can opt out of receiving messages at any time by texting the word "STOP" to the number from which they received our message. Upon opting out, users will immediately stop receiving marketing messages. A confirmation message will be sent to acknowledge the opt-out request, and no further communications will be sent unless the user reconsents.

Additionally, users may contact us directly to request removal from our messaging list or adjust their communication preferences by emailing hello@signature-social.com.

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3.3 Content Compliance

The Signature Social ensures that all messages sent as part of our campaigns adhere strictly to TCR's content guidelines, avoiding any prohibited or restricted content. Our messaging campaigns do not include:

• False or misleading information.

• Hate speech, discrimination, or harassment.

• Obscene or inappropriate content.

• Unsolicited political messages.

• Any content that violates TCR’s rules and regulations.

We regularly monitor and review our messaging content to ensure it remains in full compliance with these standards.

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3.4 Message Frequency

The Signature Social respects users' time and attention. We adhere to reasonable messaging frequencies to prevent spamming recipients and ensure a positive user experience. Messaging frequency will be clearly communicated to users during the opt-in process, and recipients will not receive more messages than they were informed about during consent.

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3.5 Data Accuracy and Campaign Registration

The Signature Social registers all messaging campaigns with The Campaign Registry, ensuring compliance with regulations regarding transparency and data accuracy. We maintain the following:

• Accurate business information during campaign registration.

• Clear identification of the message sender.

• Honest representation of the campaign's intent and purpose.

Clients working with The Signature Social must also ensure the accuracy of their business information and campaign details to meet these standards.

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3.6 Compliance Audits

To maintain ongoing compliance with TCR regulations, The Signature Social conducts regular audits of our messaging systems, content, and processes. If we identify any potential non-compliance, corrective actions are taken promptly to avoid penalties and ensure user protection.

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4. Data Privacy and Security

We are committed to protecting the privacy of our clients and their customers. Any personal data collected during the course of our services is handled according to our Privacy Policy. The Signature Social complies with data protection regulations, including GDPR, CCPA, and relevant local laws.

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5. Client Responsibilities

Clients are responsible for providing accurate information and complying with applicable laws when using our services. This includes:

• Obtaining the necessary consents for marketing campaigns

• Adhering to industry standards for advertising and marketing

• Ensuring the legality of the content being distributed

The Signature Social is not liable for any legal issues that arise from client-provided content or campaigns.

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6. Service Fees and Payment Terms

All fees for services are outlined in the client’s contract and are due according to the payment schedule agreed upon. Late payments may result in the suspension or termination of services.

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7. Intellectual Property

The Signature Social retains ownership of all intellectual property related to the marketing strategies, designs, and content we create, unless otherwise specified in a client agreement. Clients may not reproduce or distribute proprietary materials without explicit consent.

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8. Limitation of Liability

The Signature Social is not liable for any indirect, incidental, or consequential damages arising from the use of our services. Our total liability is limited to the amount paid for services under the applicable contract.

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9. Termination of Services

Either party may terminate services with written notice. Upon termination, the client will be responsible for any outstanding fees for services rendered up to the date of termination.

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10. Dispute Resolution

Any disputes arising from these terms or our services will be subject to mediation, and if unresolved, may be pursued in a court of competent jurisdiction.

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11. Amendments to Terms

The Signature Social reserves the right to modify these Terms and Conditions at any time. Clients will be notified of significant changes via email or a notice on our website.

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12. Contact Information

For any questions or concerns regarding these Terms and Conditions or TCR compliance, please contact us at:

The Signature Social
Website: www.signature-social.com
Email: hello@signature-social.com

By continuing to use our services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.

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